A Little Bit
Why Mercantile? We are a professional shared service provider passionate about delivering transcendent services and excellent customer experience. We cultivate innovative solutions which delivers efficacious service.
As a leading service provider in the region, our team has regional connection and local market experience ideally positioning Mercantile to partner with leading conglomerate companies.
We have a blooming and dynamic team that combines both knowledge and expertise to enhance and improve operational outcomes for our clients.
Designing from concept to process, and later to operations, we develop best practices to manage expectation so service level standards of the business and industry.
Our Company
2005
Our Parent Company, incorporated as a private company in 1988, was listed on the Malaysian Stock Exchange (2005 – 2011).
2008
Mercantile Recovery Sdn Bhd was formed to provide AR services for the retail and Telecommunications segment of the market.
2011
Having grown to be one of the leading A/R Service provider for Financial Institution. We embarked on regional presence expanding our footprint into East Malaysia.
2018
Rebranding the Organization to Mercantile Shared Services – to strengthen regional commitment, grow our expansion into Customer Service and Tele-sales for GLC and Govt Agencies.
2018
Secured TNB and Matrade.
Our Vision
Our Mission
Our young and dynamic management team have been setting global benchmarks in providing business services that foster high performance culture for our customers
We combine experience technical know-how with cutting edge process automation technology to improve operational outcomes for our customers
We are always interested in building a long term professional relationship. We are knowledgeable professionals, committed to becoming familiar with you and your business. You can have the peace of mind knowing that you have a dedicated business partner who can problem-solve, trouble-shoot, and help out in a pinch