We use Data analytics because it is the science of analyzing raw data in order to make conclusions about that information. Many of the techniques and processes of data analytics have been automated into mechanical processes and algorithms that work over raw data for human consumption.
Data analytics techniques can reveal trends and metrics that would otherwise be lost in the mass of information. This information can then be used to optimize processes to increase the overall efficiency of our business
The process involved in data analysis involves several different steps:
We use Data analytics because it help to enhance our performance and collection efficiency. Implementing it into the business model means we can help reduce costs by identifying more efficient ways of doing business.
We can also use data analytics to make better business decisions and help analyze customer trends and satisfaction, which can lead to new—and better service and collection.
Data analytics is broken down into four basic types.
Mercantile ensure all your functions of remittance, credit & collections, and bad debt monitoring are accurately performed while at all time ensuring a customer-focused approach.
A collection letter or reminder letter allows a debtor/defaulter to save face much more than a personal telephone call.
In most cases, we use a series of collection letters which have been approved by the respective client to request payment of the overdue account. Each subsequent letter should get progressively firmer.
Account Receivable Collections is the process of collecting a delinquent debt amount from debtor / defaulter, usually from an individual or even corporate entity.
We are totally committed to providing the best quality debt collection services by utilizing the skills of our highly experienced, persuasive, persistent and professional recovery officers & by using the latest debt
recovery computer technology.
Skip Tracing is the single most important process employed in the recovery of delinquent receivables. We have the ability to trace debtors who have gone missing or absconded in order to avoid paying debts.
By organizing all available bits of information regarding the debtors on our computer system, we are able to develop effective strategies for the diligent pursuit of negligent debtors. Once The debtor/ defaulter
have been traced the account will then be transferred to our Recovery department for follow-ups.
Mercantile has access to a range of experience field agents to compliment our debt recovery service and visitations are conducted in a professional manner.
A personal visit to debtor/defaulter work place or residence ensures that the best results can be achieved. If the person we are looking for is no longer at the given address, our agent will canvass the
immediate area for further information, and provide a detailed report
Know your customer approach for a heathy and ongoing engagement through visitation.
A face to face field agent visit (also known as a field call) involves us going to see the debtor at their home or place of employment to make demand for payment. Many debtors pay due to the face to face visit. We have licensed field call agents who will professionally visit your debtor during the allowed hours on weekdays and weekends.
Most debtors do not want a debt collector visiting their home or place of employment. This is because most of us don't like living with the unknown. By instructing us to effect a face to face visit we can advise
the debtor and make the field visit. This field call action is very successful in getting you paid.
Face to face field agent visit can be a powerful debt collection action. We can perform field calls throughout Malaysia. We will make between 3-5 visits per address depending on whether the debtor is located
in the city, regional or remote area. Our licensed field call agents can make these visits at varying times and days.